If you have any questions about our Returns and Refunds Policy or are need of assistance with your account or order, please contact us:
- By ticket: Use the red “Get Support” beacon in the lower left corner of the site and click the ASK tab to find the ticket submission form
- Email: email@example.com
The team monitors this inbox Monday-Friday from 9am-5pm CST – If you submit a ticket during the weekend, please expect a delay in response until the next business day.Please do not submit multiple tickets regarding the same topic. Tickets are answered in order of submission.
You are entitled to cancel your order within 48 hours without giving any reason for doing so.
The deadline for canceling an order is 48 hours from the date on which you received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform Us of your decision by submitting a ticket via the Get Support Beacon.
We will reimburse you no later than 14 days from the day on which we receive the returned product. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were received by You or a third party you have appointed, who is not the carrier, in the last 48 hours.
- The Goods are unused and in the original packaging.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
1900 Preston Road
Ste 267 #99
Plano, Texas 75093
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Your Order may be subject to VAT, import duties and/or taxes, which are levied once it reaches your country. You are solely responsible for being aware of your country’s fees and taxes; the Company may estimate customs fees, taxes, duties, etc. depending on country of destination.
We may at times ship Orders DDU, “delivered duty unpaid,” and not collect the VAT, duties and/or taxes. If You do incur these additional charges, they must be rendered in order for your Order to clear customs. We cannot pay for these on your behalf.
More information regarding Your country’s customs policies can be obtained by contacting your local customs office.
To update the address on an Order already placed, You must submit a ticket via the Support Beacon. Changing Your address through your account will NOT update your Order’s shipping address. You will need to let the agent know what the new address is. If there is a difference in shipping, We will take one of the following actions:
- If the new shipping price is higher, You will be sent an invoice to pay the difference.
- If the new shipping price is lower, You will be refunded the difference.